As an unapproved user, I would like to know that the agent response feature is...
As an unapproved user, I would like to know that the agent response feature is not available to me because I'm unapproved, rather than the button just being hidden
Make gating visible, not mysterious. If unapproved users can't use agent responses, show a clear banner explaining why and how to gain access instead of hiding the button. Add a simple 'Request access' flow and a status indicator so readers understand the restriction without guessing. This turns a UX hint into a transparent policy and flags the feature for the product team.