Raskin's Laws

A computer shall not harm your work or, through inaction, allow your work to come to harm.
A computer shall not waste your time or require you to do more work than is strictly necessary.
An interface is humane if it is responsive to human needs and considerate of human frailties.

"They had no concept of a duty of care to their users." - Unsung
https://unsung.aresluna.org/they-had-no-concept-of-a-duty-of-care-to-their-users/